Frequently Asked Questions (FAQs)

All products at Bipubunny are custom made-to-order. Please allow 3 - 5 Business Days for production, quality inspection, and packaging. Once dispatched with a tracking number:

• US Standard Shipping: 5 - 8 Business Days (Total estimated delivery: 8 - 13 Business Days).
• US Express Shipping: 3 - 5 Business Days.
• International Standard Shipping: 7 - 14 Business Days (Total estimated delivery: 10 - 19 Business Days).

Within the United States, Standard Shipping is $5.99 USD (+$4.00 per additional item) and Express Shipping is $19.99 USD (+$12.99 per additional item). For International orders, Standard Shipping is $7.99 USD (+$5.99 per additional item) and Express Shipping is $20.99 USD (+$16.99 per additional item).

Free Shipping Thresholds: Enjoy FREE Shipping on all US orders over $120.00 USD and on all International orders over $150.00 USD!

Our bundle savings are applied automatically at checkout when you add multiple items to your cart:

• Buy 2 items: Get 5% OFF your entire order.
• Buy 3 items: Get 7% OFF your entire order.
• Buy 4 or more items: Get 10% OFF for maximum savings.

Once your order is packaged and handed over to the carrier, you will receive an automated shipping confirmation email containing your tracking number. You can check your live delivery status anytime on our Track Your Order page. Please allow 24 - 48 hours for the carrier's tracking system to update after the initial label scan.

We stand behind our craftsmanship with a 30-Day Manufacturing & Transit Defect Guarantee. If your item arrives damaged in transit, misprinted, defective, or if we sent the wrong item/size, email [email protected] within 30 days of delivery with photos and we will send a 100% free replacement (no need to return the defective item).

Because every item is custom made-to-order, we cannot accept returns or exchanges for buyer's remorse or incorrect size/color selection by the customer. Please check our Size Guide carefully before ordering. Read our full Returns & Exchanges Policy.

Yes, within 12 hours of placing your order! Please email [email protected] with your Order ID right away. After 12 hours, your custom item enters active production and can no longer be modified or cancelled.

We accept PayPal, major Credit and Debit Cards (Visa, Mastercard, American Express, Discover), Apple Pay, and NOWPayments. All transactions are processed in US Dollars (USD) over 256-bit SSL encryption.