Shipping Policy

 

Order Processing Time

  • For most products: Processing time is 3 – 5 business days.

  • For footwear products (shoes): Processing time is 7 – 10 business days.

Processing time includes order verification, quality checks, packaging, and hand-off to the shipping carrier.


Shipping Time

  • Standard Shipping: Estimated delivery is 7 – 10 business days after processing.


Estimated Delivery Time

Estimated Delivery Time = Processing Time + Shipping Time

  • For most products: 10 – 15 business days in total.

  • For footwear (shoes): 14 – 20 business days in total.


Additional Notes

  • Please Note: Estimated delivery times are calculated from the date the order is processed and shipped – not the date of purchase.

  • Handling and production times vary depending on the product category, as noted above.

  • Estimated delivery times may be affected by factors such as customs clearance, holidays, and logistics delays, which are beyond our control.


Where to See Your Estimated Delivery Time

You can view the estimated processing and shipping times for your order at the checkout page before completing your purchase.


Need Help?

If you have any questions or concerns regarding your order status, please feel free to contact us at [email protected]. We are here to assist you!

 
When will my order be processed?

Orders are processed within:

  • 3–5 business days for most products.

  • 7–10 business days for footwear (shoes).

Processing includes verifying your order, quality checking, packaging, and handing it over to the shipping carrier.

How long does shipping take?

Once your order has been processed:

  • Standard shipping time is typically 7–10 business days.
    Delivery times may vary depending on your location and customs processing.

What is the estimated delivery time?

Estimated delivery time = Processing Time + Shipping Time.

  • For most products: 10–15 business days.

  • For footwear (shoes): 14–20 business days.

Please note that all times are estimates and can be affected by external factors such as customs clearance or courier delays.

Where can I find the estimated delivery time for my order?

You can view the estimated processing and shipping times on the checkout page before completing your purchase.

Why hasn’t my tracking information updated?

It’s normal for tracking updates to experience slight delays after your package leaves our warehouse, especially during busy seasons or customs processing.
Please allow 3–5 business days after receiving your tracking number for updates to appear.

Do you ship internationally?

Yes, we ship worldwide!
Please note that delivery times may vary depending on your location and any customs regulations in your country.

Will I have to pay customs duties or taxes?

Import taxes, duties, and related customs fees may be charged once your order reaches the destination country.
These charges are determined by the customs office and are the responsibility of the customer.

What should I do if my package is delayed?

If your order has not arrived within the estimated delivery time, please contact us at [email protected].
We will assist you in tracking your order and resolving any issues as quickly as possible.