Returns, Exchanges & Refund Policy

At Bipubunny (operated by BIPUBUNNY LLC), we stand behind the quality of our custom-crafted merchandise with a 30-Day Manufacturing & Transit Defect Guarantee.

1. 30-Day Free Replacement & Refund Eligibility (Shop or Factory Fault)

You are covered for a 100% Free Replacement (or a full refund to your original payment method if a replacement is unavailable) within 30 days of the delivery date if your order experiences any of the following issues:

• Manufacturing or Quality Defect: Torn seams, damaged fabric, broken components, or structural defects upon arrival.
• Printing Error: Misaligned artwork, severe color bleeding, peeling print, or blurred graphics.
• Wrong Item or Wrong Size Delivered: You received a different design, product style, or size than what was specified in your order confirmation.
• Transit Damage: Your package or collectible arrived crushed, dented, shattered, or damaged by the shipping carrier.

No Return Shipping Required for Defective Items: For verified defective, damaged, or incorrect items, you do not need to ship the defective product back to us, and there is zero restocking fee. Simply send us photo evidence and we will dispatch a brand-new replacement free of charge.

2. Non-Returnable & Non-Exchangeable Situations

Because each item is custom-produced upon order, we cannot offer returns, exchanges, or refunds when:

• The customer ordered the wrong size, color, or product variant (please always check the Size Guide on the product page before checkout).
• The customer changed their mind after the 12-hour modification window has passed and production has begun.
• The item has been worn, washed improperly, altered, or damaged due to normal wear and tear or misuse by the customer.
• The delivery failed because an incomplete or incorrect shipping address was provided by the customer at checkout.
• The claim is submitted more than 30 days after the confirmed delivery date.

3. How to Submit a Replacement or Refund Claim (3 Simple Steps)

1. Email Our Support Team: Contact us at [email protected] (or call +1 (213) 592-2695) within 30 days of delivery with your Order Number in the subject line.
2. Attach Clear Photos: Include 2 - 3 clear photographs showing: (a) the shipping label on the package, (b) the product defect or print issue, and (c) the size tag or packaging if an incorrect item was sent.
3. Fast Resolution Within 24 - 48 Hours: Our quality team will verify your claim within 1 - 2 business days and immediately queue your free replacement order or process your refund.

4. Refund Processing Time & Order Cancellations

• 12-Hour Cancellation Window: You may cancel or modify an order free of charge within 12 hours of purchase by emailing [email protected]. After 12 hours, orders are locked into production and cannot be cancelled.
• Refund Processing Timeline: Approved refunds are issued in US Dollars (USD) back to your original payment method (PayPal, Credit/Debit Card, Apple Pay, or NOWPayments) within 3 - 5 Business Days. Depending on your card issuer or bank, it may take an additional 3 - 7 business days for the credit to appear on your statement.